Joe support
Start with the common answers below. If you still need help, send us a note and include your iPhone model and iOS version.
Joe requires an iPhone running iOS 26 or later. Joe uses Apple’s AlarmKit for system alarms; earlier iOS versions are not supported. Check Settings > General > Software Update to see which updates are available for your iPhone.
Confirm the alarm is enabled, your iPhone is charged, Joe has alarm access in iPhone Settings, and the device’s alert volume is audible. Joe uses Apple’s AlarmKit on iOS 26 or later. Keep a backup alarm for anything safety-critical.
Open iPhone Settings, find Joe, and confirm Calendar access is allowed. Joe can only include calendars and events that are available to iOS on your device.
Confirm Joe has the location permission requested by iOS and that your iPhone has an internet connection. Weather is supplied through Apple services and may occasionally be delayed.
Joe Plus needs location access and a destination to estimate travel time. Confirm location and calendar permissions in iPhone Settings and check that the relevant calendar event includes a usable address. Estimates are supplied by Apple and can change with traffic conditions.
On iPhone, open Settings, tap your name, tap Subscriptions, then choose Joe. Apple manages trials, billing, cancellation, and refund eligibility.
Joe does not require an account or use analytics, ads, or tracking. Alarm and routine information stays on your device. Read the Privacy Policy for complete details.
Learn moreStill need help?
We do not operate a support portal or require an account. Email is the simplest way to reach Day Won, LLC about Joe.
support@joealarm.app